Terms of Service
Subscription policy updated October 26, 2026
These terms describe paid subscriptions to Mash Metrics, provided by Golden Lily Enterprises, LLC. They supplement the beta agreement and safety notice presented in the app.
Subscriptions and automatic renewal
Your subscription is billed in advance at the price and monthly or annual interval shown at checkout. It renews automatically until you cancel. Review the amount, billing interval and any promotional conditions before confirming payment.
Your paid billing period follows your subscription dates, not the calendar month. An annual subscription provides access through the end of its paid annual period when cancelled.
Review pricing and Founding Maker termsCancellation and refunds
You may cancel your subscription at any time through your account's billing portal. Cancellation stops automatic renewal. You will retain access to your paid plan until the end of your current paid billing period, after which your subscription will end and will not renew unless you reactivate it.
Except where required by applicable law, subscription payments are non-refundable, and we do not provide prorated refunds or credits for unused portions of a monthly or annual billing period. For billing errors or refund requests, contact hello@golden-lily.com. Nothing in this policy limits your statutory consumer rights.
Cancel before your next renewal to avoid the next subscription charge. Check Billing for your access end date and cancellation status. Cancelling does not itself issue a refund or erase an amount already owed.
Open Billing to manage your subscriptionCancelling versus deleting your account
Cancelling your subscription does not delete your account. Requesting account deletion in Settings is different: it deactivates your account and cancels active subscriptions. If you want to keep using the time you have paid for, cancel through Billing instead of requesting account deletion.
Read our Privacy PolicyBilling help
If you cannot access the billing portal, need help cancelling, or believe a charge is incorrect, contact us at hello@golden-lily.com. Include the email address associated with your account; do not send card details.